At 11:27 Fashion House, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or interact with us. By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect various types of personal information to provide you with a seamless shopping experience, process your orders, and improve our services. The types of personal information we collect include:
- Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment details (e.g., credit card information), and other contact information.
- Account Information: Username, password, and order history when you create an account with us.
- Payment Information: Credit card or other payment method details, which are processed by secure third-party payment gateways.
- Device and Usage Data: Information about your device (e.g., IP address, browser type, device model) and how you interact with our website (e.g., pages visited, links clicked, time spent on site). This is often collected through cookies or other tracking technologies.
- Marketing Data: Information you provide us when subscribing to our newsletters or promotional offers, including your preferences and interests.
2. How We Collect Your Information
We collect information in the following ways:
- Directly from You: When you make a purchase, register for an account, sign up for our newsletters, or contact customer support, we collect the personal information you provide directly.
- Automatically: When you visit our website, we automatically collect information such as your IP address, browser type, and device information using cookies and other tracking technologies.
- From Third Parties: We may also receive information about you from third-party partners (e.g., payment processors, social media platforms, or advertising services) to improve our services and marketing efforts.
3. How We Use Your Information
We use your personal information for various purposes, including:
- Order Processing: To process and fulfill your orders, including billing, shipping, and customer service.
- Personalization: To personalize your shopping experience on our website by showing products and content that match your preferences.
- Customer Service: To respond to your inquiries, address issues, and provide support regarding your orders, products, or services.
- Marketing and Promotions: To send you promotional materials, newsletters, and offers based on your preferences (you can opt out at any time).
- Improvement of Services: To analyze trends, track usage, and gather feedback to enhance our website, products, and services.
- Legal Compliance: To comply with applicable laws and regulations, resolve disputes, and enforce our agreements.
4. Sharing and Disclosure of Your Information
We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, email marketing services, and website analytics providers. These third parties are required to maintain the confidentiality of your information and use it solely for the purpose of providing services to us.
- Business Transfers: In the event of a merger, acquisition, or sale of 11:27 Fashion House’s assets, your personal information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website if this occurs.
- Legal Compliance: We may disclose your information if required by law or if we believe it is necessary to protect our rights, comply with a legal obligation, or prevent fraud or illegal activity.
- Marketing and Advertising Partners: We may share information with our advertising partners to deliver targeted advertising that is relevant to you. This is done using cookies and tracking technologies, and you can opt-out of targeted advertising through the settings on our website or through third-party services.
5. Security of Your Information
We implement a variety of security measures to protect your personal information. These measures include encryption, firewalls, and secure servers to safeguard your data from unauthorized access, disclosure, or alteration.
- Payment Security: Payment transactions are processed through secure third-party payment gateways that comply with industry standards for security.
- Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once this data is no longer needed, we will take steps to securely delete or anonymize it.
Despite our efforts to safeguard your information, please understand that no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continue to enhance our security measures to protect your data.
6. Your Rights and Choices
You have several rights and options regarding your personal information, including:
- Access and Correction: You can access the personal information we hold about you and request updates or corrections by logging into your account or contacting us.
- Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can unsubscribe by following the instructions provided in those communications or by contacting us directly.
- Data Deletion: You can request the deletion of your personal information, subject to certain legal or contractual restrictions. Please note that we may retain some information for legal or business purposes even after your request for deletion.
- Cookies and Tracking Technologies: You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impact your experience on our website.
- Data Portability: If applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device when you visit our website. These technologies help us:
- Provide personalized content and ads based on your interests
- Analyze website traffic and usage patterns
- Improve the functionality and performance of our website
You can manage your cookie preferences through your browser settings. If you disable cookies, some features of the website may not function properly.
8. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.
9. International Data Transfers
1127 Fashion House operates globally, and as such, your personal information may be transferred, processed, and stored in countries outside your own, including in countries with laws that may not provide the same level of protection for your information. By using our services, you consent to the transfer of your data as described in this Privacy Policy.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be posted on this page, and the date of the last update will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:
- Email: info@1127.co.za
- Phone: 068 375 7988 (available Monday-Friday, 9 AM to 5 PM GMT+2)
Thank you for trusting 1127 Fashion House with your personal information. We are committed to ensuring your privacy and providing you with a secure and enjoyable shopping experience.